Call Centre Assistant Manager (Marketing) - DHL Supply Chain

Join DHL Supply Chain as a Call Centre Assistant Manager (Marketing) in beautiful Bali and take the next step in your career! In this dynamic role, you will oversee our call centre operations while driving marketing initiatives to enhance customer engagement and boost our customer satisfaction scores. Our team is passionate about delivering exceptional service and we're looking for a proactive and detail-oriented leader to join us.

As a Call Centre Assistant Manager, you'll be responsible for managing a team of 10-15 agents, ensuring smooth operations and high-quality customer interactions. You'll also collaborate with our marketing team to develop and implement strategies that align with our business goals. With your expertise in call centre management and marketing, you'll play a crucial role in shaping the customer experience at DHL Supply Chain.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of 10-15 call centre agents, ensuring high performance and customer satisfaction.
• Oversee daily call centre operations, including scheduling, staffing, and quality assurance.
• Collaborate with the marketing team to develop and implement marketing initiatives that enhance customer engagement.
• Analyze call centre metrics and customer feedback to identify areas for improvement and implement solutions.
• Train and develop call centre agents to ensure they have the skills and knowledge to deliver exceptional service.
• Work closely with other departments to ensure seamless customer experiences across all touchpoints.
• Stay up-to-date with industry trends and best practices in call centre management and marketing.
• Report on call centre performance and marketing initiatives to senior management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in call centre management or a similar role.
• Proven track record of managing teams and driving customer satisfaction.
• Strong knowledge of marketing principles and strategies.
• Proficiency in using call centre management software such as Avaya, Cisco, or Genesys.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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